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SAP Dispute Management

For the processing of AR-related customer complaints and disputes

In case of customer complaints, partial payments or outstanding invoices, manual tasks are involved in order to resolve and post them. As usually different departments form part of the process of resolving these issues, the sharing of information is often complex and time-consuming.  With SAP Dispute Management you can use a system-based interdepartmental solution that significantly reduces manual tasks. Thanks to the integrated Case Management Organizer and a direct connection to SAP Financial Accounting (FI-AR) all disputes are documented centrally so that all accounting clerks always have access to the most up-to-date information. Colleagues as well as business partners and customers can be included seamlessly in resolving these issues if needed. An analysis function connected via SAP NetWeaver Business Intelligence facilitates the determination of the causes of disputes and helps to provide valuable feedback in order to improve product quality, delivery conditions and customer loyalty. With the help of the integrated SAPconnect interface you can also generate and send any required correspondence.

 

Advantages

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